On my Accessibility for Librarians blog, I wrote up basics for librarians taking a relay or TTY call. I’ve put together a very basic flyer which can be kept by a phone or given to staff who may find themselves taking a TTY call. View or download the flyer.
The text of the flyer is as follows:
Just Got a Relay (TTY) Call?
Go Ahead! It’s as easy as 1, 2, 3!
Not sure what to do when you get a Relay call? Operator says the other person’s using a TTY device and they’ll be reading out what the party types?
- Converse just like you would with any other caller, BUT
- when you’re ready for them to talk, just say “Go Ahead.”
- Wait until you hear “Go Ahead,” to say anything else.
Congrats, you’re carrying on a Relay conversation! Just like with any caller, make sure they’re done before you hang up and then let them know you’re hanging up.
A couple don’ts:
Don’t talk directly to the operator!
Don’t hang up without letting them know!